Experience isn't just usability it is a combination of different elements which forms as a role in an individuals life.
Along with the functions of the product the individual must also have an emotional and strong connection to the brand which perhaps could reinforce their own representations of themselves through fashion products or other items they purchase. The product must aim to please the consumer in return of their purchase and therefore the user experience is vital to ensuring this return of satisfaction. The product should aim to suit the target audience's demographic and psychographic needs.
We spoke about the idea of different websites having specific contrasting user experiences. Particular in terms of the relation to our current web design brief. We spoke about how different Ebay and Amazon are in their user experience. They both sell a wide variety of products but Ebay is perceived as being for the seller as it contains non professional photographs by individuals selling second hand products which is ideal for a quick sale. Whereas Amazon is mainly for the buyer and the idea of trust as the photographs are professional and the products have longer descriptions which generally provides a more trustworthy service where you would happily pay more for the product of choice.
User needs/ product objectives:
To provide correct and trustworthy information which can be consumed and used in their own practice. Audience of animal lovers who want to learn more about the skill set and create a stronger bond with their equine or potential owner. Purpose is to teach people the basics of horse care so they can understand themselves.
Content requirements:
Needs to include detailed information about each of the categories which will be a combination of images and text. It needs to be a friendly and non intimidating visual representation of the lifestyle created with owning a horse. The pages will include headings and imagery of each of the objects/products I will be describing. But will be mainly visual and small amounts of text because typical horse care books are intimidating with the amount of text.
Interaction and navigation:
Home page needs to be simplistic as it the information beneath which will be the most important. Which is almost the same concept as google, because they keep everything hidden to the viewer at first. The links need to be able to be clicked to go onto the separate pages as the information needs to be split up for it to be read easily as it will be in small chunks rather than a scrolling website which could create the intimidating feeling people get from the current books.
Sensory design:
The content on the page needs to be delicate and not too modern. This is because the issue is not hard hitting and should be seen as a friendly approach. It is a friendly environment where people should feel comfortable to view information at their leisure. The colour palette shouldn't be too bold because horses and equines as a whole are normally situated in the countryside and on farms and therefore this would somewhat link back to the skeuomorphic ideas I initially looked at. The images need to also reflect this natural and almost organic/ ego friendly design and therefore I feel as though the images should be sketched to merge illustration with web design. This would mean that it still contains a human element and doesn't move too far away from the hands on approach of the subject.
Persona of someone who would view my website:
Alice has a 15 year old daughter who is currently taking riding lessons and wants her own horse after being told about a few for sale in the local area. She wants to learn more about what owning a horse would be like before answering to her daughter.
Her goals:
Wants to learn more and be educated/ informed
Wants an honest opinion to inform her answer
Wants to learn basic information all in one place
Behaviours:
Gets bored by large amounts of texts
Wants correct information she can trust
Doesn't want information which is too in-depth
We (I) must:
Clearly show separate and condensed subject matters
Provide visually pleasing and engaging design
Ensure concise body copy to be ready easily
Show annual costs and more in-depth advice on basic care
We (I) must never:
Include large amounts of text and bore the reader
Use language which is too complicated to understand
Make the navigation of the website complicated
Task flow: It is important to know that anyone accessing the website already has an interest in equines in some form. Or gain information because they wish to know more about a certain issue. Below is an example flow chart of possible viewers who will engage with the website: